Shipping policy

Shipping Policy – Factory Direct Mats

At Factory Direct Mats, we aim to make shipping simple, transparent, and affordable for our customers in Australia and New Zealand.

Australia Shipping

  • Free Standard Shipping on all orders over $120 AUD.

  • Orders under $120 AUD incur a flat shipping fee of $19 AUD.

  • We ship Australia-wide using trusted courier partners to ensure safe and reliable delivery.

New Zealand Shipping

  • Free Standard Shipping on all orders over $120 NZD.

  • Orders under $120 NZD incur a flat shipping fee of $19 NZD.

  • Deliveries are handled through reputable international courier services.

Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • During peak periods, processing times may be slightly longer.

Estimated Delivery Times

  • Australia: 2–12 business days depending on location.

  • New Zealand: 2–15 business days depending on location and customs clearance.

Order Tracking

  • Once your order is dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

Delivery Notes

  • Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

  • Please ensure your shipping address is correct at checkout to avoid delays.

If you have any questions about shipping, feel free to contact our customer support team and we’ll be happy to assist.